Check out our Frequently Asked Questions below. If you still need help please contact us.
Orders & Shipping
How long does shipping take?
Shipping times can vary depending on your location and chosen delivery method. Standard shipping usually takes 5–7 days, bringing a little bit of magic right to your door ✨
Do you ship internationally?
At the moment, our magical creations are shipping exclusively across Canada, spreading wonder from coast to coast ✨
Do you offer local pick-up?
Yes! Local pick-up is available in Clarence Creek, ON. Once your order is placed, we’ll provide all the details to arrange a convenient pick-up time. If you have any questions, just reach out — we love helping our nearby customers ✨
Returns & Exchanges
What is your return policy?
All sales are final. We do not accept returns, exchanges, or issue refunds once an order has been placed.
Please take a moment to review your order carefully before completing your purchase. If you have any questions about a product, we’re always happy to help — just reach out!
In the rare event that something is wrong with your order, please contact us within 48 hours of delivery so we can make it right.
By placing an order, you acknowledge and agree to this policy. Thank you for supporting our little world of sensory magic ✨
Can I exchange an item?
All sales are final. While we can’t offer exchanges or refunds, we put love and care into every creation to bring joy and magic to your little ones ✨ Please double-check your order before placing it!
What if my order arrives damaged?
Please note: Because all of our products are handmade, each item is one-of-a-kind and may vary slightly from the photos. All sales are final — we do not accept cancellations, returns, or refunds.
While we do our best to package every order with care, Kindermagic Emporium is not responsible for shipping damage or lost packages. If your order arrives damaged or goes missing, please reach out to the carrier directly.
For any product-related concerns, email us at info@kindermagicemporium.ca within 48 hours of delivery and we’ll do our best to help ✨
Other Questions
What age are your products for?
Our products, including sensory base fillers and all other items in the shop, are designed for children ages 3 and up and are not meant to be eaten. Adult supervision is strongly recommended to ensure safe and magical play ✨
How can I contact you?
We’d love to hear from you! ✨ Send us a note at info@kindermagicemporium.ca or use our contact form.
Play Safely: Disclaimer & Allergy Info
Please read carefully before use ✨
Supervision & Safety:
Our sensory base fillers are full of small, playful pieces and are meant for children ages 3 and up who no longer put things in their mouths. Adult supervision is always required — little hands can explore, but should never be left unattended. While we use high-quality, non-toxic ingredients, our fillers are not for eating. By purchasing, you accept the inherent risks of magical play.
Choking Reminder:
Some of the items in our sensory fillers are small and could pose a choking hazard for younger children. These products are not recommended for children under 3 or for those still mouthing objects.
Allergy Info:
Some of our sensory bin mixes may contain wheat or egg, and all materials are coated with non-toxic acrylic paint. Buyers assume all risks. If you have any questions or concerns about allergies, please contact us before purchasing.
Handmade Magic & Shipping:
Because all our products are lovingly handmade, each item is unique and may vary slightly from the photos. All sales are final — we do not accept cancellations, returns, or refunds. Kindermagic Emporium is not responsible for shipping damage or lost packages. If your order arrives damaged or is lost in transit, please contact the carrier directly. For any product-related concerns, email info@kindermagicemporium.ca within 48 hours of delivery.
By purchasing our sensory bin fillers, you acknowledge and agree to these terms and understand the risks associated with their use. Thank you for helping us keep playtime safe, fun, and magical! ✨